TBM are always at the end of the phone when there is an issue. I don’t often call in, but when I do, it’s because everything has gone wrong! I’ve always received quick help, especially when I had an important presentation to get out ASAP! The TBM team offer a great service and I would like to congratulate you on running such a fantastic business!
Leigh Hall
Strive for Design
TBM have continued to provide a great service to me and for my office, providing me with a brand-new multi-function machine also. They took the time and trouble to explain the different options available and how they can help me and that has made sure that I have chosen the model that’s best for my business and which is also economical given the expected usage.
TBM take on board any problems I have and sort them out quickly and efficiently, keeping me updated on the progress and timescales. All in all, a great service which I would happily recommend to any of my clients or friends.
Martin O'Leary
St James's Place
I had an issue with my computer headset which was a disaster, as I had a number of Zoom meetings booked including a training session for the coming Sunday where a headset is essential. I contacted TBM who quickly offered the right options for me and sent over a recommended product from their website, which I purchased right away to ensure the speediest delivery.
I ordered the item at 4pm and was delighted to receive a knock on the door the very next day with my new headset. The service provide by TBM was exceptional and I cannot thank them enough for ensuring my meetings proceeded with no disruption. I will certainly be recommending TBM to friends, family and my contacts from other businesses I have relationships with.
Lisa Altria
Authorised UW Partner
Our business is totally dependent upon our printing and scanning facility. Without it we start to go into panic mode. This happened last Thursday afternoon when we experienced a paper jam. Any amount of poking about with a variety of implements could not release the offending blockage. At the point of desperation, I phoned Martyn Hazelwood if there was any possibility of having his service engineer in the local area who could call and fix the problem. Within one phone call he said that an engineer would be with us within 30 minutes. In fact, amazingly he arrived in ten minutes! Two minutes later and the paper jam was removed to both our relief and embarassment at how easy it had been in the hands of a professional. Whilst we do not have a service contract with TBM we were amazed and pleased by the speed of service. Whilst we couldnt always expect to be that lucky, I have no doubt that it is a massive benefit of my BNI membership that I can call on the owner of TBM who can arrange to sort out problems in double quick time. We would therefore have no hesitation in recommending TBM's services and in particular their speed of response to call-outs. PS: The reasonable call-out invoice arrived almost as quickly as the engineer and we were pleased to pay it by return as the service enabled our business to continue with uninterrupted service to our customers.
Philip May
Real Insurance Solutions Limited
Great service - many thanks! Having recently received the new OKI printer to replace a poor quality and toner hungry machine, I would like to express my thanks for your help and advice in choosing the new machine. Not only was your service fast and efficient but you also provided a very useful spreadsheet outlining not only the cost of the machine but a predicted running cost over 3 years. This made choosing the correct printer for my business very easy.In addition, the printer was delivered within just a few days of order and was pre-configured allowing me to simply plug the machine in and start printing with very little set-up. Your service, advice and product choice is 'top-notch' and I would have no hesitation in recommending your company to anybody with a requirement for business machines.
Russ Gostelow
Clarity Creative
As part of the financial services I provide my clients, the quality of the advice and products we offer is very important to both me and St. James's Place. As part of that service it is important that the printed material reflects that goal. We recently decided to upgrade our printing and scanning facilities, to provide colour charts and wealth summaries as part of our service, along with double sided printing to reduce our use of resources. This also need us to move to duplex scanning. Martyn took a considerable amount of effort to research the market to provide us with a cost effective solution that could perform all of our requirements in a relatively small machine that would be efficient, saving both time and running costs. Having now had this multifunction printer/scanner/copier/fax for over a year now, I can report that it does exactly what we want, has saved us both time and money in a significant reduction in the cost of toners over the period. I would have no hesitation in recommending your services to any business who wishes to reduce cost, be more efficient and improve the quality of their printed material, as you took the time and effort to ensure that we had the right equipment for the task, at a surprising low cost. Therefore I thank you for helping us.
Nigel Wathen
St. James's Place
My father, at 73, isn’t the most patient regarding technology and its behaviour. He was about to throw his Windows laptop out the window when I suggested we throw it at the team at TBM to take a look at it.
David and Josh were very quick to offer expert advice after triaging the possible issues, and within 24 hours, we had a new machine prepped, tested, fully deployed and ready to be picked up.
It was an excellently spec’d machine perfectly suitable for my Father’s use, and he’s been able to get on with his work. TBM has managed to take the hassle and stress out of the situation, not only by sorting out a working machine incredibly quickly but also by having it all set up and ready to go.
With clear communication throughout the entire process, I can see why their long-term clients speak so highly of them, and we’ll be very happy to recommend them to all our clients and colleagues in the future!
Alex Cameron
Authorised UW Partner